RETURN POLICY

ONLINE POLICY

Refunds can be requested within 14 days of the date of despatch, and exchanges within 30 days from the date of despatch. If you choose to exchange your item outside of the 14-day refund policy, a refund will not be offered for the exchanged item unless the product is faulty.

We cannot accept items that have been engraved, personalised or altered.

As our earrings are not in a sealed packet, we cannot accept returns on earrings due to UK Health and Hygiene regulations unless the product is faulty. This does not affect your statutory rights.

Heart of Gold will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:

Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. 

This applies to any watch or jewellery item brought online.

IN STORE POLICY

We will exchange, or credit note any item (excluding sale items and earrings) if returned in original packaging and unused for a period of 28 days after purchase. 

This does not affect your statutory rights. 

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We are unable to offer refunds on any product in store unless the item is faulty. 

We cannot accept returns, refunds or exchanges on earrings due to UK Health and Hygiene regulations unless the product is faulty. This does not affect your statutory rights.